How To Handle Warranty Repairs on Epson and Okidata Printers

At Mercom, we cover a broad spectrum of barcode and point of sale (POS) hardware repairs. Most often, retailers and other multi-site operations take advantage of our skills when it comes to repairing or refurbishing faulty, out of warranty, equipment.

However, we are also authorized to carry out in-warranty repairs on Epson and Okidata commercial printers.

How do you benefit by using Mercom for warranty repairs?

• Simplicity – Just send us your defective printers. We will verify the warranty with the manufacturer and then fix them!

• Prompt turnaround – As an authorized service center we have priority access to parts from the manufacturers and our normal turnaround time is 3 to 5 days. If any delays do occur then we’ll keep you informed.

• Quality repairs – Mercom’s printer Technicians have been trained and have been certified by the manufacturers, and our work meets Epson and Okidata’s strict quality standards.

• Single source – Mercom repairs equipment from all major barcode and POS brands. We offer competitive pricing, fast turnaround and the best warranty in the business, so we can be your single source for all hardware repairs!

Mercom also offers a complete logistics service for all of your printers, barcode and POS equipment. We can store your spare inventory of equipment and ship directly to stores or your end-users when their equipment fails. Defective equipment, whether in-warranty or not, is then returned to us for repair and held for future deployment. Using Mercom for this service eases your workload and offers peace of mind that your hardware is covered.