A Guide to Hardware Repair and Maintenance

We understand you have a lot on your plate, and we respect how hard you work to keep your organization running like a fine-tuned machine. Because we understand this, we know that you do not have the time and money to worry about your equipment and hardware malfunctioning, breaking, buffering, stalling, crashing, or just plain refusing to work. 

We want to partner with you by ensuring you are able to maximize your efficiency. Our goal is to help you make sure your hardware and equipment are operating at full capacity so you can achieve your goals without a hitch. 

At  Mercom, “we keep your IT on” by providing a variety of hardware repairs services to keep your organization operating at its best. 

What are Hardware Repair Services? 

When most people think of hardware, their minds go straight to hammers and nails. We are discussing a different kind of hardware, the IT hardware that keeps your business running efficiently. Our team of factory-trained, and experienced technicians are incredibly efficient and can repair more than 3,000 units per month. 

What hardware repair services do Mercom offer? 

At Mercom we offer hardware repairs services on a wide range of devices. These include barcode and POS equipment, handheld devices, laptops, printers, monitors, and circuit boards. Our warranty covers the entire unit, not only the specific issue that we repaired. 

We offer repairs, managed services, staging and deployment, and refurbished equipment for retail chains, manufacturers, and other end users. In addition, we support our customers with asset management and advance exchange services. We work with customers throughout the United States and Canada.

Why are hardware repair services needed? 

Most IT hardware is very durable, but it gets well used and sometimes abused. Equipment gets dropped, LCDs get broken and hardware can just stop working from general wear and tear. Rather than buy new expensive replacements it’s normally cost effective to consider repair services.

What markets use or benefit from hardware repair services? 

We have talked a great deal about hardware repair services and what we do at Mercom. How can you know if you are in an industry that can benefit from our services? There are many markets and industries that benefit from hardware repair services. 

• Retail: If you are in leadership in the retail industry, then you will benefit from Mercom’s hardware repair for your point of sale (POS) equipment, printers, barcode scanners and mobile devices.

• Hospitality: Restaurants and the hospitality industry are a tough environment for IT equipment. We can support all your POS equipment including printers, touchscreens, and tablets.

• Original Equipment Manufacturer or OEM: We work with you to supplement your in-house teams. We offer repairs and specialized projects to meet your specific needs. 

• Healthcare: It’s vital to keep hardware up and running in the healthcare field. We support all types of IT here from barcode equipment, printers, laptops, and specialized biomedical equipment.

• Transportation: This industry uses many printers, scanners, and other mobile devices, and it’s a tough environment! We can support and maintain all of these to keep your fleet running smoothly.

• Manufacturing and Warehousing: Warehouses and manufacturing plants organize, synthesize, and process an incredible amount of information and materials. Whether it is an RFID device, smartphone, tablet, or printer when you have a deadline to meet, you need that hardware to be in optimal working condition.

• Insurance: We can help support extended warranty providers on a range of commercial and home computer equipment. We repair laptops, tablets, printers and more with fast turnaround times.

There are many industries and markets that rely on IT equipment to reach goals and keep operations running smoothly. Let us help you keep those devices functioning at their best. 

Don’t buy new, repair, and save! 

We get it. When equipment breaks or your hardware is in need of repair, the easiest solution at the time seems to be an out with the old, and in with the new approach. We encourage you to reconsider, and trust Mercom with your next hardware repair needs. You can also see the benefts of refurbished technologies as well. If you'd rather not wait for repairs, contact us regarding our refurbished and certified equipment!

We have 25 plus years of experience and factory trained technicians.  Our customers include Fortune 500 companies like Walt Disney, Dominos and The Men’s Wearhouse.

Perhaps this is a new concept, and you are not sure if repairing your devices will be better for your IT hardware than replacements.  Contact us today with any questions you have regarding your market, industries, equipment, or devices for hardware repair. 

Mercom is just a call away at 800-637-2668. Or click here to contact us with any questions. 

We are excited to partner with you by providing your organization with exceptional hardware repair.