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Troubleshooting Tips for Honeywell Scanners and Mobile Computers
Published on June 25, 2024
Written by: Mercom
Honeywell products are known for their reliability and durability. However, like all equipment, even the most robust devices can experience wear and tear over time. The good news is that most issues with Honeywell scanners and mobile computers are easily fixable, and given their high quality, it's often well worth the effort to repair them.
In this blog, we'll explore common problems users encounter with Honeywell devices and provide practical troubleshooting tips to get your equipment back in top working condition. And if you find yourself stuck or prefer expert assistance, Mercom's professional repair services are just a call away, ready to ensure your devices are running smoothly again.
Common Issues with Honeywell Mobile Computers
General Wear and Tear
Maintaining Device Functionality
Components such as scan lenses, keyboards, and other plastics can break or fail. Regular inspections and timely replacement of these parts can prevent further damage and maintain the device's functionality.
Damaged or Unresponsive LCDs
Due to heavy use and exposure, the LCD screens of Honeywell mobile computers can break or stop responding. If the screen is cracked or unresponsive, it may need to be replaced. Ensure your device is protected with appropriate cases and screen protectors to minimize the risk of damage.
Some devices are more prone to this than others. For example, the LCDs on the EDA51 series scanners often fail, and LCD pixelation on the CK65 series is common (although this specific issue is often caused by a problem with the mainboard).
Physical Damage
Accidental drops and impacts can cause significant damage to mobile computers. Check for any visible signs of physical damage, such as cracks or loose components. If you notice any damage, professional repair may be necessary to restore full functionality.
Again, physical damage seems to affect some models more than others. The various types of ring scanners (8670, 8680 series etc.) get damaged more due to their frequent and intense use in the field.
Power Issues
Battery Problems
Similar to scanners, mobile computers can experience power issues due to faulty batteries. If the device won't power on or maintain a charge, consider replacing the battery. Using high-quality, compatible batteries is essential to prevent damage to the device and ensure optimal performance.
Other Issues
Some specific Honeywell devices are known to have common problems. For example, with the CK65 series the imager can often fail which requires the scanner to be repaired. Some of the older Voxter models have internal cables that fail or can come loose, again this is normally caused by heavy use in the field.
Software and Connectivity Issues
Software or Firmware Issues
Problems with Honeywell mobile computers can often be traced back to bad software or firmware. If your device is malfunctioning, try reloading the software or updating the firmware. This can resolve issues related to performance, connectivity, and functionality. Follow Honeywell's guidelines for software updates to ensure compatibility and stability.
Connectivity Issues
Mobile computers rely on various connectivity options, including Wi-Fi, Bluetooth, and cellular networks. If you experience connectivity problems, check the settings and ensure the device is within range of the network. Restarting the device or resetting the network settings can also help resolve these issues.
Internal Component Failures
Internal components like the main board or connectors can fail over time, leading to various operational issues. Diagnosing and repairing these components typically requires professional expertise. If you suspect an internal failure, consider sending your device to a professional repair service for a thorough inspection and repair.
Need Help?
When troubleshooting your Honeywell mobile computer, start with these common issues and solutions. If you're unable to resolve the problem, Mercom's professional repair services are available to help you get your device back in optimal working condition.
Common Issues Seen in Honeywell Scanners
Power Issues
Replacing the Battery
If your Honeywell scanner isn't working, there's often not much an end-user can do beyond basic troubleshooting. If your scanner has a battery, then one common cause of power problems is a bad battery. If you suspect the battery might be the issue, try replacing it first. This might be an easy fix.
Some other Honeywell scanners, such as the 1952 series, work with a power pack, and these can fail. In these cases then the scanner will need professional repair, but they are well worth fixing.
Barcodes Not Being Read
Dirty Scanner Window
A dirty scanner window can obstruct the laser or imaging sensor, preventing it from accurately reading barcodes. Clean the scanner window with a soft, lint-free cloth and a mild cleaning solution to ensure clear visibility.
Damaged Barcodes
Barcodes that are scratched, faded, or otherwise damaged may not be readable by the scanner. Check the condition of your barcodes and replace any that appear compromised to maintain efficient scanning operations.
Damaged Scanner
Physical damage to the scanner, such as cracks or internal component failure, can impede its ability to read barcodes. If cleaning the window and ensuring the barcodes are intact doesn't solve the problem, the scanner itself may need repair or replacement.
Inconsistent Scanning
Certain Types of Barcodes Cannot Be Read
Not all scanners are designed to read every type of barcode. Make sure your Honeywell scanner is compatible with the barcode types you are using. Consult the user manual or Honeywell's specifications to verify compatibility.
Scanning Is Taking Too Long
If your scanner is taking too long to read barcodes, it could indicate a problem with the scan engine. Internal cables may become loose or fail, and the main board might need to be repaired or replaced. These components are critical for quick and efficient scanning and may require professional attention if they malfunction.
Scan Engine and Internal Components
Inconsistent scanning performance can stem from issues with the scan engines, such as loose or failing internal cables, or a malfunctioning main board. If you suspect these issues, professional repair services can diagnose and fix the underlying problems, ensuring your scanner operates smoothly again.
Get in Touch
If troubleshooting doesn't resolve the issues, Mercom's expert repair services are ready to assist, providing professional solutions to get your Honeywell scanners and mobile computers back in optimal working condition.
Need a Repair?
If troubleshooting steps fail to resolve your Honeywell device issues, it may be time to seek professional repair services. At Mercom, we specialize in Honeywell equipment repair, offering expert diagnostics, repairs, and maintenance services to keep your scanners running smoothly.
Don't let scanner issues disrupt your workflow.
Contact Mercom today to schedule your Honeywell scanner repair and get back to business with confidence.
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