Honeywell Dolphin 99EX Repair
Send a Repair Request for your Honeywell Dolphin 99EX
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2. On receipt of devices Mercom checks them into our Repair System and updates the RMA portal so that the customer can track the progress. Any discrepancies between the RMA and what we actually receive is passed onto the customer.
3. The devices move to a Repair Technicians bench where they load our software and test the scanner. Testing includes the radio, keyboard, LCD, touch functions and cosmetic condition of scanner. Any defective items are replaced and the scanner is checked for full functionality. All repair details are recorded in our Repair System so that we have a complete history of the device.
4. After repair the scanner moves to QA where the scanner is tested again for functionality. If any defects are found, then it is sent back to a Repair Technician for re-work.
5. After passing QA devices moves to our Shipping Department where they are cleaned, packed and shipped back to the customer. The RMA portal is updated showing that the repaired device has shipped back to the customer and the tracking number is recorded.
Typical turnaround time (TAT) is 5 to 7 days, but we will notify the customer if any delays occur.
- Scanning certain types of barcodes
- Hardware malfunctions (broken scan head, faulty battery, etc)
- Software-bugs
Industry Leader
We’ve been in the business for 25+ years, and have been a leader in the field ever since. We take pride in sharing the experience we’ve acquired.
Customer Focused
Did you know we have been working with some of our customers for more than 20 years!? Meeting and surpassing customer needs is our top priority.
Value Driven
We provide cost effective hardware services that support and add value to our customers core business.
The Mercom Way
Customized Repairs
Our repair service is built around you. We offer flat rate repair pricing, or customized maintenance contracts with guaranteed turn around times.
Quality Repairs
Our Technicians have an average of more than ten years in the industry working on all types of IT hardware.
We keep your IT on!
Repairs Delivered
We offer an industry leading warranty with average repair turnaround time of 5 to 7 days.
We keep your IT on and on time!