Honeywell Dolphin 99EX Repair

Mercom Step by Step Repair Process

1. Customer creates an RMA in our RMA portal for one or more devices, and ships device(s) to Mercom.

2. On receipt of devices Mercom checks them into our Repair System and updates the RMA portal so that the customer can track the progress. Any discrepancies between the RMA and what we actually receive is passed onto the customer.

3. The devices move to a Repair Technicians bench where they load our software and test the scanner. Testing includes the radio, keyboard, LCD, touch functions and cosmetic condition of scanner. Any defective items are replaced and the scanner is checked for full functionality. All repair details are recorded in our Repair System so that we have a complete history of the device.

4. After repair the scanner moves to QA where the scanner is tested again for functionality. If any defects are found, then it is sent back to a Repair Technician for re-work.

5. After passing QA devices moves to our Shipping Department where they are cleaned, packed and shipped back to the customer. The RMA portal is updated showing that the repaired device has shipped back to the customer and the tracking number is recorded.

Typical turnaround time (TAT) is 5 to 7 days, but we will notify the customer if any delays occur.

Common Honeywell Dolphin 99EX Issues

- Connectivity to host device
- Scanning certain types of barcodes
- Hardware malfunctions (broken scan head, faulty battery, etc)
- Software-bugs